Refund and Returns Policy
Creative Threads
Returns & Refunds
- In this section, you’ll find details on our refund and return policy. This includes how to initiate a return, the acceptable condition for returns, and the time frame for processing refunds.
We want you to love what you ordered! If for any reason you’re not satisfied, you can return unworn items within 30 days for a full refund. Items must have the original tags still attached. Please allow up to 14 days for your return to be processed after it arrives at our facility.
If there was a mistake with your order or if your item arrived damaged, please contact us within 48 hours. We’ll help make it right as quick as possible.
- Returns can be processed through our online portal. Just follow the simple steps provided.
Shipping fees are non-refundable, and you will be responsible for return shipping costs unless the item is defective or was an incorrect purchase from us. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Please note that items marked as ‘final sale’ cannot be returned or exchanged. If you have any questions about our policy, feel free to reach out!
- Please review our full policy on the website to ensure a smooth return process.
We value your trust and want to make the return process as hassle-free as possible. Your satisfaction is our priority, so please don’t hesitate to reach out if you have any questions or need assistance with returns. Thank you for shopping with us!